Refund & Return Policy
At Carsicko, customer satisfaction is important to us. We want you to shop with confidence, and if you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy below for complete details.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered. If 30 days have passed since delivery, we may be unable to process your return or exchange.
To be eligible for a return, the item must be:
- Unworn and unused.
- In its original condition.
- Returned with all original tags and packaging.
- Free from stains, odors, damage, or alterations.
Items that do not meet these conditions may not qualify for a refund or exchange.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, your refund will be processed back to your original payment method. Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
Exchanges
If you received the wrong item, a damaged product, or need a different size (subject to availability), please contact us within 7 days of receiving your order. Our support team will assist you with the exchange process as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, washed, damaged after delivery, or are not in their original condition.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photos of the item. We will review the issue and work to provide a suitable resolution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item received from us.
We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of items sent without tracking.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.
Our Commitment to Customer Satisfaction
At Carsicko, we are committed to providing a positive shopping experience from start to finish. We carefully inspect our products before dispatch and strive to ensure every customer receives quality streetwear that meets their expectations. If something isn’t right, our customer support team will work with you to find a fair and reasonable solution.
Your satisfaction is our priority, and we value the trust you place in Carsicko every time you shop with us.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact our customer support team.
Email: support@uk-carsickos.com
We appreciate your business and thank you for choosing Carsicko.